ADCB / Abu Dhabi Commercial Bank – unauthorized debiting from my accounting

ADCB / Abu Dhabi Commercial Bank Reviews & Complaints

Reported By: vanajas

Contact information:
ADCB / Abu Dhabi Commercial Bank
United Arab Emirates

ADCB has debited amount from accounts twice without any justification or authorization;

First time, they have debited my car loan amount which is due on 20th of ever month ON 12th with no notice or authorization from my side. When asked for clarification, their response was that it is Bank’s policy.

How can Bank debit an amount of car loan from my account, before it is due and claim that it is their policy. There has no defaults from my side ever. If there had been any default, then I can understand (still it is unlawful); in absence of any previous default, how can they debit amounts from account. The amounts in my account is mine; bank has no authority to debit, except on its due date and as authorized by me

Second time, I got a transfer from my company of some amount in the middle of the month (21st april) – which is not my salary amount and which is not my salary also. My salary for march was transferred beginning of march and for april, it will be due and transferred only beginning of may. I do not understand how can adcb assume that it is my salary [I forgot that adcb can do anything, by quoting it is the bank policy] and held my car loan amount, which is due 7th may. I dont understand what type of policies are these.

Can bank create a policy authorizing them to debit any amount from any customer at any point in time, when there is amount due from customer

After many times complaining also, no response is obtained.

Stay away from this bank, to the extent possible

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