Air India – Regarding replacement of damaged bag

Air India Reviews & Complaints

Reported By: Ritesh Chaurasia

Contact information:
Air India

Hi Team,

I have been interacting with Garga from AIr India Mumbai about the replacement regarding baggage damage.
It was inspected by Air India third party repair center and it is confirmed that the bag Skybags New York 72 Cm Spinner Trolley, cannot be repaired and has to be replaced.

Now Garga from AIr India is offering me some other company’s TakeOff bag.
The cost of both these bags does not match at all and even the durability and looknfeel is also different.

As a customer I am only looking for Skybag, which was damaged.
But now there is no response from Air India which is wrong from customer prospective. They have been treating us if we want something from their table even if I am not worth it.

Can you please help me in this consumer grievance.
Its almost more than 2 month and still there is no conclusion.

Details are mentioned below:-
Baggage which was damaged :-
Skybags New York 72 Cm Spinner Trolley, Purple

Travelers Details :–
1. Ritesh Chaurasia – Self
2. Vishala Gupta – Wife
3. Raahil Chaurasia – Son 6 months old

Air India Complaint Details :-
1. DBR Number – 10
2. Travel Date – 29th Oct
3. Flight Number – AI 805

Third Party Repair Center Details :-
1. SPOC – Wilson
2. File Number – 76766

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