Al Futtaim Reviews & Complaints

Reported By: Michelledas

Contact information:
Al Futtaim
Al Wahda Sharjah, United Arab Emirates

Dear,

Good day!

A humble request to ensure that this complaint will be handled accordingly and with thorough understanding.

I had spoke to the Branch Manager Mubasher Shah to his direct@ 06-5030219 & 06-5030223. An dutomer Service Ramesh @ 06-5030249 (pls. note).

After telling all my frustrations, devastations and anger due to my vehicle condition it seems Mr. Mubasher is not understanding and considering the problem. Due to this i am suffering from worrisome and higblood pressure for how my complaints is handled. I am very upset for how your people in Al Wahda Sharjah service center Service my vehicle. After giving my full trust that Al futtaim will make sure that my vehicle will be in good condition while servicing my car. However, it’s just simply a doomed expectation and big blunder after the last service of my car the problem start.

I have brought my Car above plate number to your Service center Dated March 11 as a major service. I took a service contract and paid aed 2100 installments for the 3services 40-60k mileage.

2weeks after i just park my car near to my house and off the engine for awhile to pick my mother, just around maybe half an hour i came back to start the engine and it was totally dead, No hazard, no light and called my husband to checked, Fortunately, He just touch the battery connection and the car worked just fine, He thought that might be lose connection. But as I am driving this car in Dubai it worries me and called your service center for appointment to check my car as i thought of battery issues and also asked to checked the break as sound is coming. I have asked my husband to again bring the car dated March 24. As 40k mileage Major service just happened March 11 i believed that it’s just right that Al futtaim will service it under service warranty.

In short my Vehicle was checked and customer service name Deepak assisted my husband dated March 24 and your technicians also spoke to me guaranteeing that there is no problem with the battery nor the break, i asked him to checked the car thoroughly as engine stopped is not a simple problem esp. driving to dubai is very dangerous. Same day they did not found problem.

Now, the same engine stop problem happened Dated March 31st again near to my house, while i was just buying something and put off the engine. When i came back after 5minutes to start the engine i was again worried as car is not working at all. I called my husband and checked just trying to bit checked by touching the battery but it doesn’t worked at all! And so, we asked passers by help us to what they called “Jump Start”. first it was done the battery got charged but the ABS and Engine light showed as yellow but while he is removing the jumpstart connection again the engine stopped. so when so he repeated the same accidentaly he was mistakenly put the wrong connection on opposite to the battery that cause the wire connection burned which Al futtaim service people said. A local guy just helped us to again jump start the car manually However, the ABs/engine light is showing there is no ac, window cannot closed/open. The guy just helped us to drive the car manually.

Today April 1 i called the tow truck and brought my car to service again in Al wahda and requested to do urgently as i have some commitment & spoke to the Manager named Mubasher Shaha as above, i clearly many time explaining to him that if my car is perfectly fine after the recent service not even 1 mth i will not going to have this problem with my car and never come for this issue. Then sowhatever happens to this battery even if the jumpstart was wronged Al futtaim should consider the Fact that There is something wrong with Your Car Service as you did not check the engine properly i was troubled 2x dead engine stopped on the road. It’s just fortunately that this happened near to my home place.

Al futtaim is asking me to Pay 1380/ after the so called 50% discount of Mr Mubasher Shah as he is insisting that The problem start due to Jump start so they have to change the battery, some fuse and connection wire “Wow” that’s a discounted price. And he consistently putting the blame and your customer service Ramesh that it is because of jumpstart that is why there was a problem. And they boh said that after i agreed to pay the charges they will change the battery, connector and some fuse and then they will start to check the other problems. “seriously?”

So my question is where is the dead or stop engine issue here? How this my car service did by Al Futtaim? where is the justice to my 2100 dhs Car service went? Did major service really service my car? My car stopped and engine dead 2x on the road but no checking was done thoroughly. If the First major service last March 11 was perfect i will not have experienced engine stopped on the road that might cause me more danger and accident, If the 1st engine stopped which i have rechecked last March 24, was done properly then i will not have the 2nd failure engine stopped.

Now they are asking me to pay the cost because of wrong jump start??? It’s the easiest way for Al futtaim to put the blame on this. I am not agreed for any incur cost that your poor service has to be blame for the problem of my vehicle, that cost my life in danger on the road. I believe that I have to be more compensated because of this engine failure issue of this vehicle for poor Car Service of this vehicle. How about the cost of my life due to ooor Car Service of Al futtaim?

I would like to draw the attention of the higher authority and once this is cleared i would like to cancel the contract i had with Al futtaim dates March 11, 2018. I refuse to pay any cost as Al futtaim should even compensate me for the danger cause that they put me through for not servicing my vehicle thoroughly.

I hope that this Complaint will be treated
accordingly. And expecting to hear from you soon as my car is there in your office

Below is the yellow alarming light ABS & Engine

Regards
Michelle Das