Al Mas Cargo LLC Reviews & Complaints
Reported By: Porus Sheriar
Contact information:
Al Mas Cargo LLC
Sharjah- UAE, United Arab Emirates
almasgroup.co
We did a local move within Dubai & also sent some cargo to Mumbai. Since the sales executive who visited us assured us that they had a fantastic network locally & in India we agreed to their proposal. We were assured things would be managed professionally & they would compensate us for any damages. They even confirmed that on e mail. The person who co-ordinated this was Mr. Mishal.
On the day of the local move (which was a Fri) – the supervisor (Simon) just came in for a few minutes to introduce the crew & then excused himself even though he was supposed to be there to supervise. These guys are not professional packers – they just dumped everything into cartons as if they were in a big hurry to finish. when we arrived at our new home & unpacked we discovered so many damages – frames broken, glass items haphazardly packed & broken, furniture scratched & dented, wine glasses broken etc…
They used bubble wrap as minimally as possible to save their cost & as a consequence damaged a lot of our stuff.
When I asked them to replace they started pleading saying the staff was new & not trained and if I complained to the management their salaries would be cut. They promised me that one person would come & repair the damaged furniture & the rest I said I will forego. On that condition I made the full payment. But they did keep their word !! Later I realized this was all an act & they had no intention to ever compensate losses.
The international move was equally bad. Some of the cartons were torn, contents almost spilling out & out of the 11 cartons there were damaged items in 5 of them. Some of our very beautiful crockery, jars etc.. were damaged rendering the whole collection useless.
Making a claim to this company is useless. They will invent 100 reasons & deflect all responsibility. PLEASE do not deal with these guys. I have attached pics of a few items that were damaged. My contact no. is +97152 9952702. You can call me to verify this review & I can also share with you more pictures of the damages these guys caused to our cargo.