Carrefour Reviews & Complaints

Reported By: monanasser77

Contact information:
Carrefour
dubai, United Arab Emirates

To whom it my concern,

I am writing to express my frustrations with a recent experience I had at your Carrefour store in mall of the emirates – Dubai. I have been a loyal customer for than 20 years and this is the first time that an incident like this happens with me.

Yesterday, on the 6th of august, I chose a travel bag from the store with the assistance of Carrefour sales man Mr. Ibrahim Suttar and the whole process ended in a normal and classical way.

Near the cashier suddenly a women appears claiming that this is her bag and to clarify the situation Mr. Ibrahim was requested to the cashier area where he confirmed that it was a normal bag sale from my side and I picked the bag from the shelf. The justification was not accepted by the women.

To restore the issue we requested Carrefour management staff assistance where
Ms. Eliza Ghazanch and Mr. Ravi arrived and the situation was explained to them and again they confirmed that the bag is mine.

The problem started from here where suddenly your duty manager (Mr. Jan Paul) arrived when everything was already finalized and your staff gave the green light for me to proceed with the purchase. The argument was explained to him again he decided not to accept what his staff has already approved and that the bag will stay at Carrefour.

I argued back that this is an unacceptable decision, he shockingly replied that it is his product and he has the right not to sell it to me, when I told him that it is Carrefour’s product and not his own, where the debate started to become a personal one.

He then disappeared without resolving anything and I waited for him as his staff stated that they cannot take any decision without his consent, then I told them that I will leave and I demand the bag to be delivered to my home.

Surprisingly, when I was leaving the parking he calls me and says that I can now come and take the bag with no responsibility towards wasting my energy and hurting my feelings.

As a summary:

– A manager who came to potentially solve the problem, he created another without being capable to take a proper decision on what is wrong or right.
– He wasted 45 minutes of my time without a logical solution.
– If he was searching for another piece in the store when he disappeared and he did not find one, was he going to sell the piece available to me or the other customer???

I request a formal explanation for this attitude and behavior and an apology from Carrefour management and a confirmation that the needed action will be taken for the incompetency of the duty manager to insure it does not happen with any other customer in the future.

I trust the professionalism of Carrefour, the company I love and buy from all the time and you can check my history from my mobile number below that I am a VIP customer regularly buying from your stores over the region.

Awaiting your promt reply.

Best Regards,

Qusay Ahmed
0507979494
[email protected] / [email protected] /[email protected]

Please note that the bag has not been delivered to my house until this moment.