Croma, Dell Laptop – not issuing an appropriate bill

Croma, Dell Laptop Reviews & Complaints

Reported By: NAWRATH MINDA

Contact information:
Croma, Dell Laptop

Respected authority,

I am a loyal customer of Croma limited. Recently on 29th December 2017 I bought a Dell laptop from the Himalaya Mall in my company name located at Gangtok ,Sikkim 737121 giving my GST number. As a thumb rule, intra-state supplies attract SGST + CGST, and inter-state supplies attract IGST. Inspite of repeated reminders to the store manager and the store executive to generate me an IGST BILL they charged me with the SGST+CGST BILL AND NOT IGST BILL due to some system failure. I had demanded an appropriate bill from the manager before buying the product worth sixty three thousand rupees. To address my issue of rebate I talked to my CA regarding the same and he told me that the bill was not appropriate and i must approach Croma for the same. Within three working days I had a talk with the store executive named Ankit and he was really harsh oh his language and after two weeks of argument on the same he finally connected me to the store Manager named Rupesh. He assured me that he will solve my issue ASAP and also told me to wait as he has put across my issue to the higher officials. During this period I called him several times for the update regarding the same but he always failed. Today (on 3rd March 2018) I called him and he told me that nothing can be done now.

I have been croma’s loyal customer since several years and just for a simple Bill you treat your customer for an utmost disrespect saying that you cant rebill it?

This is a very serious issue to be addressed. I have attached the bill for referrence. It was really a very bad experience with Croma and I would never hesitate to put my words to my nearest Consumer Court and Social Media if my problems is not addressed with the utmost interest.

Hope you solve my issue ASAP.

Thanking you,

Nawrath Minda
+919563708531

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