Dubai First Reviews & Complaints
Reported By: jothiswar ashok
Contact information:
Dubai First
uae, United Arab Emirates
I am Dr.Ashok. I have cancelled my card on 14 August 2017 because of job shift and left the country on 24th August. I was told I will get a call from bank in 3 working days and did not get so. When i was in the USA I got a mail stating i have to pay late payment fees and membership fees. I sent a mail on 10-10-2017 explaining i was in USA and did not get a reply. I told my friend in AJMAN to pay a sum of 200/-DHS (he paid on 4th nov 2017 ) since i was coming back and did not want any legal hurdles. I called Mr.Rinaldo on 8-11-2017 at 5.24 pm and explained the above matter and he told i will get a call in 3 working days and did not get so, so i called Mr.Ibrahim on 12-11-2017 at 11.40 am and told i am leaving the country on that date, he assured he will place a request for card cancellation. I came back on 30-11-2017 and called Dubai 1 st on 3-12-2017 at 5.50 pm and spoke to Ms.Ramali-She told the card is already blocked and told i have to send a mail to Dubai 1st customer care so they will do the needful.
I feel the professional attitude of the bank is the worst i have seen. Why was the card not cancelled the first time i called, i was in the country for 10 days. If there is still any courtesy I expect the bank to refund the 200/- AED I have paid.
So far i did not get any reply or answer from your side. I should expect this attitude from your bank as my previous experiences say.
I’m struggling to close Dubai First credit card. They have given this as lifetime free card and suddenly they have charged the annual fee , after I disputed they levied late fee as well. After multiple calls they decided to reverse the fees and charge. But they’re not closing the call and just delaying the card closure even after I told clearly the card is lost. Again they called and confirmed to close but it’s been more than 6months not closed