Dubai First – misrepresentation by sales manager dev bishnoi & unauthorised credit card charges

Dubai First Reviews & Complaints

Reported By: Ashish Ashok Bajaj

Contact information:
Dubai First

I had applied for a Dubai first card sometime early November 2017 on the presentation from the Sales Representative of Dubai first that this credit card will be free for the first year. Based on this i applied for the credit card.

The card was delivered sometime in mid November – after the 16th of November 2017. The first statement was generated with an annual card fee of AED 1, 500 even without activating the card. The statement was not sent across to the correct email address as they registered the wrong address on their system. I had no idea of the fact that the annual fee had been charged and all of this whilst i had not even activated my card.

Somewhere in December 2017, i started to receive messages on the registered phone for the minimum payment due. I called the call centre and i was utterely surprised to find out that Annual card fee was charged, the first statement was generated and then a second statement was generated where they charged a late fee along with interest. I registered a compliant with the call centre sometime before Christmas and until now i have not even received a response from them.

The Compliant number registered with them is 16249 for the reversal off all the charges including the late payment fee and interest.

They did call me on 3rd of January at around 3.20PM from the cancellation unit of the bank, and the lady on the call mentioned that she needs another 5-6 working days to resolve the problem. I wonder why it takes that much time to resolve an issue.

This morning i even reached out the sales manager Mr. Dev Bishnoi, who mentioned that he will revert back in one hour and after several calls, they do not have courage to pick up their phone and give me a response.

I would like them to note here the Card has not been activiated as yet and the Company should make sure that the sales rep & the sales manager are dealt for not misrepresentation to customers, reverse all the unauthorised credit card

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