Etisalat Reviews & Complaints

Reported By: Jasmin Vargas

Contact information:
Etisalat

31st of May, 2017

Etisalat Customer Care
Etisalat
Dubai, United Arab Emirates
[email protected]

Subject: E-Life Waive Off Request (Account Number 043527743)
Location SATWA (Demolition / Restructuring Area)

Dear Etisalat Customer Care,

I am writing to express my disappointment with your E-Life services due to the charges you imposed under the E-life Account Number 043527743 which is under my name Jasmin Vargas.

The undersigned has an E-life Account (Number 043527743) with Etisalat since September 2015 (it is 2-years contract) and it will end the contract in September 2017.

During the contract period, I lived along with my friends in a villa and the location opposite in Child’s Park in Al Jafiliya (alongside Chelsea Hotel – Satwa). Without knowing the fact that SATWA Residential particularly the villa are subject for Demolition/Restructuring area.

On 1st of February, 2017 the Baladiya along with the DEWA came to our villa and suddenly cut the line (electricity and water); therefore, without any choice, we shifted immediately. I did try to contact Etisalat Customer Care requesting for e-life shifting but the call was not successful.

Therefore, without hesitation I went to Etisalat Al Fahidi Branch to personally raise the request of e-life shifting; however, it was not successful because we (I and the Etisalat agent) came to know that the area inside Satwa where we shifted was part of a FROZEN AREA or RED ZONE (below screen shot):

In addition to the above, we paid our e-life account last 28th of January, 2017 (screen shot below) and we evacuated our place dated 1st of February, 2017 we brought along with us the e-life router. Therefore, nobody uses that e-life account until now as you read this complaint.

I am aware that my E-life contract will be due this coming September 2017; however, due to Baladiya came to our place and cut the DEWA which was the reason we evacuated from our previous place in Al Jafiliya and shifted in the same building of Suntek General Trading – NOT OUR FAULT! Because the said area in SATWA IS UNDER DEMOLITION/RESTRUCTURING AREA.

In view of the above scenario, I hereby request to WAIVE OFF THE AMOUNT OF AED 1, 551.46 – as it clearly shown that we didn’t use the E-life since we shifted dated 1st of February, 2017.

Thank you for your kind consideration.

Awaiting for your prompt and positive response for the same.

Regards,

Jasmin Vargas
[email protected]