First Gulf Bank [FGB] Reviews & Complaints

Reported By: luja

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First Gulf Bank [FGB]

I recently found out that I overpaid fgb when closing my loan account. Obviously the bank didnt call to reimburse my money. I went to the al ain mall branch to get my refunded amount I was treated like a yoyo as they made me run up and down to the branch 6 times. On the last day I sat waiting 1 hour while customer service agents sat conversing. Both agents starred me in face not bothered that I was waiting. Eventually after waiting I was eventually called only to be told sorry the manager not here to sign your cheque!!! Is this the type of people we dealing with. So frustrating and best part is our money is taken in every month but when its time to pay they have every excuse in the book. Eventually I did get my money but of course I have to pay a small fee of 30aed for manager cheque. I have 1 word astaghfirullah!!