Food panda Reviews & Complaints

Reported By: Aditya nayyar

Contact information:
Food panda

I have never experienced such unprofessionalism & bad service quality, ever. I’m going to take the time to detail the five consecutive experiences I had with Food Panda & it’s exptremely poor services.
First: 11th feb’18
Order placed with sf Foodestination, for 1combo-2 & 1 cheesy dip at 2227hrs.
Payment of inr164/- made through ewallet.
Order accepted and confirmed by food panda on behalf of the restaurant.
Status: not delivered cause the restaurant declined to process the order later.
(Screenshot available).
Second: 11th feb’18 (Same day)
Order placed with Drosero Cafe & Restro, for 1veggie paradise pizza at 2238hrs
Payment of inr269.95 made through eWallet
Order accepted and confirmed by food panda on behalf of the restaurant
Status: not delivered. The restaurant called to say no one from food panda came to pick up the order and now we’re canceling it. Information of order cancellation is given at 0103hrs. (Screenshot available)
Third:18th feb’18
Order placed with batichokha for 1sattu parantha & aloo veg, curd, 1 litti, 1 sweet sattu sharbat, at 1549hrs
Payment of inr138.42 made through ewallet
Order accepted and confirmed by food panda on behalf of the restaurant
Status: cancelled after confirmation at 1600hrs, no explanation is given (Screenshot available)
Order placed again for same items at 1611hrs
Order accepted and confirmed by food panda on behalf of the restaurant
The restaurant called to say that since they do not have one of the items ordered, they’ve canceled it. A replacement order is required, without the unavailable item
Order replaced at 1637hrs without the unavailable item
Order accepted and confirmed by food panda on behalf of the restaurant
Payment of inr113.50 made through ewallet
Status: order delivered at 1731hrs (Total time from the first order:1hr & 42mins)
(Screenshot available)
Food quality: atrocious
Fourth: 18th feb’18
Order placed with nosher’s kitchen for 1cheese corn sandwich & 1 masala tea at 2235hrs
Payment of inr157.62 made through ewallet
Order accepted and confirmed by food panda on behalf of the restaurant
Status: order delivered at 2319hrs, without the masala tea
Tea spilt within the package and an empty cup reached me. The delivery boy told me that he wasn’t told that he is carrying tea & hence, couldn’t take care of it
Had to again contact foodpanda through live chat & inform them about the spilt tea. They insisted on a snapshot of the spilt tea which i didn’t have because after showing me the empty soiled cup, the delivery boy took it with him. It took me about 45mins of chat to convince them that i am not lying about a cup of tea. After which i was informed that the cost of tea is being refunded. So yet again, order not completed.
Five: 19th feb’18
Order placed with nosher’s kitchen for 1 barbeque chicken sandwich & 1 masala tea at 2152hrs
Payment of inr210.12 made using an inr150/- voucher received earlier and the balance of inr60.12/- through eWallet
Order accepted and confirmed by food panda on behalf of the restaurant
Status: incorrect order delivered at 2235hrs.in place of the barbeque chicken sandwich, i received a burger. This time i took a snapshot (Picture available). Gave the information to foodpanda along with snapshot proof. I was given the confirmation that the restaurant has accepted their mistake and will be sending the correct item immediately.
Next status: received a call from foodpanda office in gurugram, that the restaurant will not be able to complete your order. Asking me if its ok to send the same items from some other restaurant, to which i agreed.
Again received a call from foodpanda informing me that it’s not possible to send the same cuisine. Will it be ok if they sent something else? I agreed to this as well (I was tired and hungry).
Final status: as i write this complaint, its 0106hrs, 21st feb’18, and nothing has been delivered to me nor has anyone informed me of the status. The last call received was at 2325hrs, assuring me of food (Some other cuisine) being delivered shortly
Thanks to foodpanda, i will sleep hungry today. Oh sorry, i did get the masala tea.
(Cancellation screenshot available)
Is this the standard of your services that you so proudly propagate?
My intent of writing this complaint is to ensure that foodpanda is held accountable for their poor service. I’m not looking for freebies or discounts.
I hope this consistent lack of service quality given by foodpanda is penalized to ensure better service in times to come.

Regards
Aditya

PS: I have retained proof of every incident mentioned above, in the form of recorded voice calls, screenshots of cancellation messages, actual messages & mails, Food Panda app transaction history etc & can be verified completely.