Goibibo Reviews & Complaints

Reported By: Rishita Nath

Contact information:
Goibibo

Hi,

I have not booked the ticket for Mumbai to Bhopal flight on 31 August 2017 for Jet Airways, 5:55 am. Instead I was booking it for 31 August 2017 19:40 pm for Air India flight from Mumbai to Bhopal. I have no clue why goibibo confirmed the ticket for 5:55 am.

Also, I raised a complaint for the same but did not receive a positive response.
Please find below the ticket number of my complaint:
https://support.goibibo.com/support/tickets/13816885

I was compelled to cancel the ticket because you guys did not leave any other option for me since I was provided with a booked ticket which was never booked by me. Instead I have always searched for the Air India flight at 19:40 pm and have booked the same.

As per the ticket the amount was no amount mentioned as a non refundable amount.

I have been charged for the ticket that I have not booked.
Please find attached the screen shot of ticket which no where mentions about the non refundable portion of the ticket fare.
Please look into the matter and provide me a better solution and refund the amount (Go cash amount+ Go cash plus amount+ Rd.2,649) that Goibibo has charged without me being at no fault.

Thanks and Regards,
Rishita Nath