Kentucky Fried Chicken [KFC] – Very bad customer service and disgusting food

Kentucky Fried Chicken [KFC] Reviews & Complaints

Reported By: Jovin

Contact information:
Kentucky Fried Chicken [KFC]
Baniyas Abu Dhabi, United Arab Emirates

I have been ordering Kfc for more than 15 – 16 years and my parents have been ordering for more than 20 years. It is the first time in my life I have been insulted and humiliated by such an enormous franchise… I had ordered for a take away on the 26th of June 2017 from Abu Dhabi U.A.E at 12:15am from Kfc baniyas branch. It was busy as it was the first day of Eid. They had given our order at 1:15 which shows their inefficiency. When we received it, it smelled burnt but we thought it was because they were freshly made. But when we ate, it was horrible. Never out of all these years have I ever tasted such disgusting chicken. It was an economy meal which had 15 pieces chicken with one large box fries, one coleslaw, and2.25 litres pepsi. Only when received our order we were told there wasn’t any buns and the adjusted it with fries. A BIG FRANCHISE DOESNT HAVE BUNS! When we tried to call them at 2 am but it did not connect..next day I called at 2:00 pm and they had taken my complaint saying they will give another Kfc bucket. Later another person called saying they will deliver within 35 mins. Later as they were getting late I called on to check on the order.they said they had never placed an order and he said we can’t give us because we hadn’t called yesterday..and we called in the afternoon.. he said it was our mistake that we took it and should have given it back…insulting and humiliating us customers. We are really disappointed.And according to him 1:15 am 26th June to 2:00 pm 26th June are two different days…I would request you to take serious action upon this branch and ask them to apologise. I really love kfc as it was my favourite fast food but now I’m thinking about reconsidering… really sorry for the inconvenience caused..
Jovin John Mathew
00971502657243
Nahda al askariah no
Abu Dhabi, U.A.E
Sent from my iPhone

4 thoughts on “Kentucky Fried Chicken [KFC] – Very bad customer service and disgusting food”

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  1. Good evening, I just went through the drive-through at a Kentucky fried chicken located in defiance Ohio. After a short wait, it’s a speaker an individual greeted me by saying “order when you’re ready“ I asked for sweet tea she rudely said we don’t have sweet tea so I ordered a different beverage. I drove to the window, once she put her cell phone down, she told me my total was $8.11. She handed me my change and shut the window to get back on her cell phone. After a short wait, she handed my food, I asked her for my receipt, and she told me she couldn’t find it. I explained that I was a caregiver and the food that I was picking up was for one of my clients so I needed the receipt to be reimbursed. She really threw her arms up in the air and told me she didn’t have a receipt for me that she would write it out, I tried to explain this wouldn’t work and she really proceeded to get nasty, loud and very rude. She tried again to go through the large amount of receipts that were still together on the printer, and I made the comment to her that it doesn’t look like anyone received the receipt today and she said no one wanted them, I did tell her that she didn’t even ask me if I wanted my receipt or it would’ve been easier for her to find. I asked to speak to a manager and she told me she was the manager and her name is Kaitlyn. I think she’s pulling my leg because I don’t believe Kentucky fried chicken would ever put someone that rude, nasty and obnoxious into a manager role. I feel the need to let you know I paid in cash, and it was approximately 5 PM. Thank you for your time.

  2. I recently ordered the 12 piece chicken meal with a 1/2 gal free sweet tea. The tea was actually good but the container it was in looked like a catheter bag DISGUSTING!!!! Every time I looked at it it made me feel sick.
    I asked my husband Do you know what this looks like and he said I know exactly what it looks like. Just a suggestion rethink your container

  3. I recently ordered the 12 piece chicken box with a free 1/2 gallon of sweet tea, the tea was very good but the container that if come in looked like a catheter bag or a ( urinary drainage bag) Disgusting!!!!
    Every time I looked at it it made me feel sick . I asked my husband Do you know what this makes me think of and he said I know exactly what it makes you think of ! Just a suggestion rethink your container

  4. Annie Richardson

    Vote Fried Chicken (14 pieces promo
    As shiwn on the board. My order cost me $62. Attendant did not give me receipt. The Chicken was a disappointment. AsbI wasneating the breast, twice i came across hairs. Very un sanitary, disgusting. Please do something about this.