Mashreq Bank Reviews & Complaints

Reported By: Blessen Simon Daniel

Contact information:
Mashreq Bank
Dubai, United Arab Emirates

Dear ma’am,

I am writing this email after several failed attempts to get an answer on my credit card.

• I applied for a credit card in the beginning of this month.
• Last week, i got the credit card through Aramex.
• On receipt, i activated the credit card and try using the same at a merchant and the message i get is that the transaction has been declined.
• I called the call center on Monday the 10/07/2017 and they say that there is no reason mentioned on the system why the card is blocked and that the bank will call me back by the next day.
• On the 11/07/2017, i called the call center again at 10am and spoke to the supervisor named Shabir and he promise to have a call back by 12pm same day.
• *There was no reverts made till 12pm .
• When i called back and after several minutes of wait, he comes back and states the very same details . To this, i informed him that i work with a Bank and there is no way a card can be blocked without mentioning the same on the system.
• To this, he asks me whether i work with Damas Jewellery(my old employer) and i clearly mentioned that i have left Damas Jewellery since 9 years, and when the new card was requested, i have given all required documents at the time of application and the credit card was approved based on this.
• The complaint was raised on the 11th July 2017 and since then, i have not received any calls from Mashreq Bank to tell me why the card is on blocked

Kindly requesting you to please look into this request of mine as I am writing this email to you with all hopes of resolution being lost.

Regards,

Blessen Daniel
0505825549
Complaint number 6657014