Oliva Skin & Hair Clinic – Horrible Experience with Oliva Skin Clinic Hyderabad

Oliva Skin & Hair Clinic Reviews & Complaints

Reported By: Honest Hyderabad Girl

Contact information:
Oliva Skin & Hair Clinic
www.olivaclinic.com

I have been a client of Oliva Skin Care Clinic, Hyderabad since September 2015. I’m a person who requires regular waxing sessions every month. I decided that if I had Permanent Laser Hair Reduction done, it would be worth my time and money. Thus I began my search for a good Laser Hair Removal Clinic. I researched and visited various clinics including Kaya, VLCC and some private dermatologists who provided this service. I finally settled for Oliva Skin Care Clinic, Banjara Hills.
To be honest, their rates were not very competitive compared to others. Almost all the Clinics had 50% Discount offer going on. Also their posters all over town claiming that they provided ‘Painless Hair Removal” was very appealing. The only reason I chose Oliva was because their Dermatologist, Dr. Shravya spent a lot of time with me explaining the procedure, science and process of the whole treatment. After having a chat with her , they took me in for a sample patch test of 2cm x 2cm on my arm. The patch was so small, i couldn’t even feel anything. The Sales Representative, Ms. Svitlana who closed the deal with me was also an extremely charming person who made many reassurances and promises about the quality of service I would receive. I immediately paid Rs.1,20,000 through credit card.
Uptil then i was under the impression that I was in professional hands who would make this procedure smooth and easy for me. I thought I had invested my money in the best Laser Hair Removal Clininc Hyderabad had to offer. But the fog lifted when i attended the first session of Oliva.
First and Foremost, getting an appointment with Oliva is very difficult. Most of the times appointments are available only 10 days after making the call for an appointment.
Next, once you go to the clininc at the scheduled hour and the therapists finish marking you, they make you wait under the blanket for atleast half an hour just for a the doctor to come in and take a look at your hair growth. This wait for 30 minutes is only for a visit by the doctor for 10 seconds…the doctor does not even lay a hand on your skin to check the skin type. Because of the long waits for a doctor to show up or to receive the calculations from a doctor, an appointment scheduled for two hours will extend to 3 hours.
From this I can only conclude that the Doctor- Patient ratio is very bad. Oliva takes on hundreds of Clients but only has a handful of doctors at their disposal. They make clients wait for hours on end but don’t realise that we too have busy schedules and take out time for coming to Oliva and expect the appointment to be completed within the said hour. Inspite of all these concerns, i still chose to give Oliva the benefit of the doubt and think that they just have popular demand and to err is human.
However my tolerance and patience dried up with my last appointment to Oliva. I had scheduled an appointment for laser of the full front and back , 10 days before a wedding event. This appointment was very different from the others because, it ws the first time two therapists used two laser machines at the same time to do any body part. They assured me that it was safe to do so. Once again, the doctor on call was very busy and i had to wait 25 minutes for the doctor to come and take a look. Seven days after I completed my appointment and following all post care procedures, I had an explosion of pimples on my upper chest and neck area. This was 2 days before my wedding event. I immediately called up Oliva and they asked me to come down to their Clinic without an appointment as it was an “Emergency”. So i dropped all plans and rushed to their Office. Once i got their they made me wait for 35 minutes before the doctor could consult me.
Inspite of taking the prescribed medication for a week, the pimples on my chest did not reduce and left many scars. The whole purpose of going to Oliva got defeated. I went in to get my hair removed but instead got pimples in its place and its is more embarrassing than before.
I can only conclude by saying that Oliva cares about their clients only until they pay for their service. I am deeply saddened to say that Oliva just like all its competitors, is a purely commercial center with no quality of service. I would not recommend this Clinic to anyone and warn all future clients to not be fooled by their tempting offers and discounts

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