OYO Rooms – Horrible Condition of rooms

OYO Rooms Reviews & Complaints

Reported By: Joanathan

Contact information:
OYO Rooms

Hello,

This complaint is with reference to my OYO room booking (Booking ID USBN7892) from 29/04/2018 – 01/05/2018 in Hotel OYO 8497 Aerotech, Delhi. I was travelling with my family, we were scheduled to check in at 12 AM on 29th of April. We arrived at the hotel at 11:30 AM and were asked to make an immediate payment of the full amount. We had booked two rooms and one room had been given to us. The second room was not ready till 11 PM. After arguing with the reception staff we were given the room only at 11:45 PM. We were given two rooms 305 (alloted to me and my brother) and 306 (alloted to my parents).

The rooms were in a horrible condition,
In room 305, the toilet comode was broken. The heater was not working and was leaking over the toilet. We were unable to use the toilet or take a shower. The bed linen was dirty and there was no water supply in the entire hotel.
In room 306 the TV was not working and the toilet seat was broken here, the room was still manageable and so my parents were forced to adjust and stay. However since there was no water we could not freshen up after a long days travel and a very long wait.
I complained to OYO via call and was promised that the hotel manager would respond immediately. After waiting for a long time, there was no response from anyone so I called OYO again. This time I was put on hold and made to wait for over 26 minutes after which my call was cut suddenly.
There was continuous water and electricity problems in the hotel and the staff did not seem to care. After my stay an OYO representative called for feedback and promised that I would be compensated for the trouble, especially the 11 hours delay in getting a room. It has been 10 days now and still no one has bothered to call. I even warned them that I would take up the matter in the consumer court and still they have not bothered to address my issue.

I hope this issue is resolved in the right manner after putting it up here. Hoping for the best.
Thank you.

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