Skyscanner – Company called Rehlat

Skyscanner Reviews & Complaints

Reported By: Lisa Sage

Contact information:
Skyscanner
United Arab Emirates

rehlat.com
I booked an Qantas flight through your website, being directed to Rehlat. They took my payment of 6, 490AED then immediately told me my booking was unsuccessful. I called them asking what the problem was and they said the tickets were no longer available. I now had the choice to either pay an extra 1, 100AED and fly with British Airways or cancel completely and wait 48hrs+ for my money back. In the meantime though I couldn’t book further flights as I needed that money back first. I complained to Rehlat many times but they kept disconnecting my phone call. After 2 hours, I searched the flights on Skyscanner again and 6 new flights with Emirates, operated by Qantas (including my original booking) were now being offered with Rehlat for the same price that I had already paid (6, 490AED). I called Rehlat again and asked them to change me onto one of these flights instead. They told me I couldn’t have any of these flights as they cannot change the airline. I asked how they were able to offer me the British Airways flight for 1, 100AED extra and not the Emirates flight for the same price I had already paid (bare in mind that one of these Emirates flights was other exact same flight I had booked with them already). They told me they can move to BA because it is a different price but can’t move me to Emirates because there was no increase in the cost. Basically a complete scam to get extra money off me. Anyway, I then had to go and book the flight elsewhere in the end, at a cost now of 7, 555AED. I am absolutely disgusted that Skyscanner is using companies like this. How are they able to take money without confirming availability first and then refuse to put me on a flight of the same cost but offer a much more expensive one. I have not received my refund yet, I have had to borrow the 7, 555AED to book my new flight and have incurred extra costs of 1, 065AED, yet these flights are still on Skyscanner for the original price I paid. What will you do about this? I originally booked my flight with Rehlat at 14:05 today. I have attached a picture taken at 19:56 today showing the ticket at the origins price of 6, 363AED (they add on 127AED to use a credit card, also disgusting). Regards Lisa

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  1. قمت بحجز 4 تذاكر على موقع رحلات rehlat.com وذلك عن طريق Skyscanner ولكن اتضح ان الرحلات وهميه وبعد 24 ساعة ابلغوني بالغاء الحجز وان المبلغ سيتسرد بعد حوالي شهر
    تواصلت معهم ولا جديد
    ان ما حدث هو من قبل امور النصب والاحتيال حيث ان الرحلات وهميه وغير حقيقيه
    احذر من التعامل معهم