Souq.com Reviews & Complaints

Reported By: Minhnguyen

Contact information:
Souq.com
dubai, United Arab Emirates

I am writing concerning to refunds my money from souq company.
I have attempted to resolve this matter by phone through customer service team, but the issue has not been settled to my satisfaction.more than 10 days calling to speak with customer service but no one help or give the correct answer .

On November 23st 2017, I received a call from Bank and told that I purchased to souq which I was not. Then I noticed some one trying to use my account . This is kind of cyber thief.Immediately i block my atm, unfortunately I was not able to contact Souq team since it was very late night around 10 pm. Day after on Friday November 22 nd I called to Souq Team in order to cancel the transaction. I was talking with more than 2 customers service team and I’ve been told that they are going to call me back.

Then after not receiving a call all day, I called back on November 24 rd 2017 . I spoke with one of the customer service supervisor, his name is farid and explained the situation.
After sometimes he understood with my situation and souq will do the investigation. In 2 hours I received a call from souq team and I have been informed that transaction is cancelled. He said the money will return in next 3-5 days working day. He even advise me to make a report to police office, which I did on the next day.

Today it’s been more than 10 days and I still not receive my money back. I called back yesterday evening and still did not get a proper answer from the customer service team. keep calling and from souq always answer someone will call you back but nerves call back, Seems like they don’t communicate each other every day calling I need to keep repeat a whole story to all the customers service I was talking with.
I would be very thankful to you if you could look into the matter as to why this delay has happened and provide our refund at the earliest.

Your promptness in this regard will be highly appreciated.
Thank you

Nguyen minh/ 055 794 5659