Travelgenio Reviews & Complaints

Reported By: Colin M Day

Contact information:
Travelgenio
United Kingdom

On 20/2/18 I bought through Travelgenio 2 return tickets (London to Kathmandu) with Emirates for a cost of £1673.60. On 29/2/18 you advised me Emirates had changed the schedule which was most inconvenient as it interfered with an onward flight in Nepal. Refund was refused. In the event the London departure was delayed and the connection in Dubai became impossible. Tickets were re-routed via Muscat of Oman. Arrival in Kathmandu was not until 19.55, 4 hours and 50 mins later that initially advised and after our onward flight to Pokhara had departed. This required over night accommodation in an hotel at the cost of $us 40, three rooms were need for others of our party journeying on to Pokhara. Total cost $us 120.

I painstakingly made an application for redress to Emirates, but they redirected me to the Travel agent- yourselves for refund/compensation