A TO Z SHOPPING HUB PRIVATE LIMITED – Accepted online shopping website offer and paid the asked amount but company not releasing the product

Respected Sir,

I have got an offer from the above mentioned company about one Symphony Cooler (Winter 185) whose market price is Rs. 12000/- and their was Rs. 8000/-. I received a written offer mail from them on 31.05.14. Mr. Deepak (employee of AtoZ Shopping Hub Pvt. Ltd., a Noida based company).

As per the offer, i made the payment of total Rs. 8000/- on the same day (31.05.14).
After receiving the asked amount now they are asking me to pay more Rs. 3000/- as some sort of Insurance (i don’t know what kind of). And when I said no they said they will not release my product.

This is simply a case of harassment that I am bearing from more than 15 days (that too when they promised me to deliver my product with in 3 working days.

I request you to please look into this matter as soon as possible.

Thanks,
Manisha Gugnani

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