Air Arabia – Unjustified Flight Booking Charges After Airline Cancelled Flight

Reported By: Babar Akram Khokhar

Contact information:
Air Arabia Karachi
reservations.airarabia.com

My flight dated 11/08/2021 got cancelled and last night I rebooked for 17/08/2021. To my surprise modification charges of PKR 10901.17 were charged to me. I tried calling many many times on 0097165580000 but the line was engage. Many many times I called the local office in Karachi and also no one answered the phone. Please see the details in the attached file. Today, when I visited Air Arabia Karachi, office they told me that they cannot do anything and I have to email on Air Arabia website

It is requested that since it was never conveyed to me that modification charges will be charged even if Air Arabia cancels the flight, do kindly consider my request and refund the modification charges back to my credit card. I have been continuously calling on Air Arabia Sharjah and Karachi numbers and no one answers

It is requested that since it was never conveyed to me that modification charges will be charged even if Air Arabia cancels the flight, to kindly consider my request and refund the modification charges back to my credit card

Looking forward to your cooperation

Baber

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