Reported By: Kimrose
Contact information:
Al-Azila Global Outsourcing Services PUNE
https:// www.greenpenn.com
Al-Azila, formerly known as GreenPenn Outsourcing Business Advisory is a total scam. We had bought 3 projects from them throughout September, 2021 to December, 2021 – a UK Chat Process, Netflix Customer Service and LINKEDIN Martech Process. We started with the UK Chat Process in September, 2021 and in the beginning, it looked like all the information regarding the job description was clear. Hence, we proceeded with the hiring process. But in the name of assessment, they started rejecting candidates for weeks until their CFO, Manesh Pillai asked us to pay a few more lakhs to qualify our candidates. As we were getting fed up of the cycle of hiring and rejection, we agreed to pay the said amount. Then the training started. The most unprofessional training I have ever come across on earth! The first day was a duration of between 20-30 minutes, afterwards, some day it was 1 hour, another day, 2 hours, another day 3 hours. The training seemed like they literally edited information taken from Wikipedia about general knowledge on the UK and Customer Service. In the contract, it was stated that the training was to be paid per agent per day and that it would be a two-week- long training. However, when the training started, we were informed that the training would be divided into two modules and each module would be of 1 week each and that the first week/module would NOT be paid. At the end of the first module, they informed us yet again that there would be an assessment to advance to the second module. They rejected majority of the candidates and told us to start the hiring process again. We were back to square one. The same hiring and rejection cycle started again. Unfortunately, in between, we had paid for the two other projects and had started hiring for those too. Then we started noticing that there had been some differences on the details of the job profiles and projects every time there was an assessment for new hirings due to the rejections. Eventually in December, we decided to investigate and found out that GreenPenn has been scamming many small centres for years and been changing its name every few years when there are too many negative reviews and complaints against their latest name. So we decided to cancel the contract and claim refund in January. No response was received for a month despite multiple follow-ups until we warned them that we would be taking the matter to all platforms on social media. That is when their CEO, Neeraj Goel, responded lightly threatening us of Defamation notices (plural) if we post anything negative about their company on social media. But since we have all the proof and the ability to take it legally, we did not pay any heed to his little warning. So he started responding to our e-mails. But he has been postponing the date of the refund for weeks and to our knowledge, this is something they do to everyone they have scammed- doing everything they can to avoid paying. But if they don’t pay the money they owe us soon, we would be suing them not only for the fraud and applicable money according to the contract but also for reimbursement of all the cost we had to bear on hiring, candidates, office space, etc. due to their fake projects.
NOTE: If anyone is facing the same issue and would like to join us in suing them, please reach out to me at [email protected]
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