Reported By: Talluri Vinod
Contact information:
Aldahome.com
Shop No.13, Hansraj Tower, Main D.P.S/Atta Road, Ashok Marg, Nithari, Sector 31, Noida, Uttar Pradesh 201303, India
I have ordered a Hitachi Kashikoi 5200X RMB517ABXA 1.5 Ton 5 Star Inverter Split AC R410A Heat Pump on AldaHome.com on 25.05.2020 for an amount of Rs 53, 900/- by CCavenue Payment Gateway by credit card. Since ordering i am in continues touch with AldaHome on phone and whatsapp number on [protected]. on 28.05.2020, i have asked Aldahomes for status of the order shipping, i have been answered that Godown containing Hitachi products is under containment zone and shipping is not possible in the near time. executive on phone told that he would offer a alternate model from Daikin company for which an additional payment of Rs 6100/- is to be paid by account transfer to HDFC account of ALDA HOME No [protected] or by paytm to number.[protected] . for this i have denied because additional budget burden of Rs 6100/- and insisted for refund of the order as model ordered by me is not available for supply by Aldahome and even executive agreed for processing of Refund at asap.
Yesterday, on 01.06.2020, i have received a refund mail from aldahome that “As per telephonic request order has been cancelled and refund processed.”
Actually Aldahome is not able to supply the item requested. Also i noticed that in refund mail that Refund amount amount is reduced to Rs 52, 900/- instead of payment of 53, 900/-.Rs 1000/- deduction will not be a good practise of Business policy .
So, i am requesting Aldahome please solve to process the entire refund of 53, 900/- to my original payment mode without any deductions asap.