Amazon – Item not received

Amazon Reviews & Complaints

Reported By: ravindra gurjar

Contact information:
Amazon

Hi Team,
I ordered a nokia 6 mobile on October 26 on amazon.in it’s in exchage offer and paid through credit card in EMI option as per amazon terms and conditions. When there delivery boy comes to me he denies to deliver the product and said that your exchange phone is damaged but it is not damaged it’s scratched minor on its back pannel as per there T&C which snapshots i sent to there email id,it is acceptable after all I contact there customer care service 7 or 8 time with all channels of communication via phone call, mail or chat they said that we send a request to our delivery department and they will deliver your product and pick up your exchange phone tomorrow and then cut my phone again & again. I am totally disappointed with there services. It was urgent for me now it’s meaningless for me i have all records of chats in the form of screenshots and other in emails and order id tracking id and all please suggest me how i can go to consumer cort.
Thanks

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