Amazon – Not Delivery product nd Refund of money

Micromax 43X6300MHD/43T6950MHD/L43Y8100MHDI 109 cm (43 inches) Full HD LED with MHL and Bluetooth Technology..I ordered the above product via creditcard emi in amazon on 2 march 2015 and i got estimate delivery on 15 march..then i keep tracking my order regularly and i got a msg like ur action is required in ordered history.then i contacted the customer care by chat..thy said tht product will reach on time.But on the next day ,i got email from amazon as ur product was returned and again i contacted the customer care .thy replied as ur product was and so we r taking back.and i told initiate my refund .thy too accepted ..still now(16.mar.2015) thy didnt initiate my refund/not giving the new product also..while contacting customer care again ..thy r replied tht ur amount will initiate by 22.mar.2015.

My conerns:
without my knowledge ,thy taken return of the order
if product damaged,thy suppose to give new one
else the refund d money

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