Amazon online shopping company – not to deliver item after delivery

sir my name is Partha Nandi.I had book a mobile phone through My order ID is 402-5716817-7256354.for which I already paid to Amazon at AMAZON,MIMBAI MAHIN txn# FT4309982019 and package tracking id ED 25476221IN .The last date of delivery was 3rd march2016 but till 7 march I did not receive the item and the item is also not traceable through tracking id. Customer care is saying that they will solve my problem as soon as possible before to day .but from today they r not responding me on right way.i want my item within two day or want to get my money back with compensation .my mobile no 7042089553.e-mail I’d [email protected] help me sir.thank you sir.

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