Amazon – product returned but no refund

Amazon Reviews & Complaints

Reported By: Deepna

Contact information:
Amazon

I have ordered Iphone SE from Amazon.in on 21st Sep’17 but somehow I received the bad quality product. It hangs often and sound quality was not good. Then I asked for replacement, I got replaced product on 30th Sep’17 again it was having the sound issue. I get it return and delivery boy took the product back. Its been more than 15 days I have not received the refund of Rs 18999. I bought the product under exchange policy and I am facing difficulties without phone ans also my amount is stuck with Amazon.in. Customer care rep told me that I will received product in 2 days but its been more than 10 days now. They are saying that they have not received the product but delay in product receiving is due to their shipping vendors then why a customer suffer for this. They keep on making excused. Pleas help me who will going to pay for my phone and inconvenience.
order number : ORDER # 408-7823697-8422724 and ORDER # 171-3549449-6736350

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