I wish to bring to your notice a manufacture defect observed with the new shirt – ARROW SPORT – purchased from the retail out let in the FOCUS MALL, Calicut, Kerala last week for RS.1599/-. The shirt is checkered one and and the horizontal stripes in the back piece is not matched to appear in line with the shoulder piece and this defect is glaringly visible when seen from the rear. The line is too inclined at the left side and is giving a bad look. I did not probe for defects when selecting the piece as I am a regular customer of your brand and keep full faith in your products and normally do not even open the pack. However this piece perhaps has escaped the vigilant eyes of your quality assurance department. I therefore seek your advice in this matter as to how to get this resolved and what should be done further. The retail shop is about 90 kms. from my residence and as a retired person I find it difficult to travel that far for this. Please advise me further in this regard. Awaiting a favorable reply. Thanking you, Yours sincerely, K P KunhAhmed Email : kunhahmedkp@ gmail.com.