Arvind Mills – Arrow Brand Sport Shirt – defect – reg.

I wish to bring to your notice a manufacture defect observed with the new shirt – ARROW SPORT – purchased from the retail out let in the FOCUS MALL, Calicut, Kerala last week for RS.1599/-. The shirt is checkered one and and the horizontal stripes in the back piece is not matched to appear in line with the shoulder piece and this defect is glaringly visible when seen from the rear. The line is too inclined at the left side and is giving a bad look. I did not probe for defects when selecting the piece as I am a regular customer of your brand and keep full faith in your products and normally do not even open the pack. However this piece perhaps has escaped the vigilant eyes of your quality assurance department. I therefore seek your advice in this matter as to how to get this resolved and what should be done further. The retail shop is about 90 kms. from my residence and as a retired person I find it difficult to travel that far for this. Please advise me further in this regard. Awaiting a favorable reply. Thanking you, Yours sincerely, K P KunhAhmed Email : kunhahmedkp@ gmail.com.

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  1. I have purchased a jacket from Arrow store Bareilly and after few months all threads from jacket are coming out and When I lodged a complaint they asked me to hand over the jacket to Arrow store and I handed over the jacket to store but now they are not responding to me neither they are exchanging it nor they are refunding the amount.

  2. Dear Sir,
    This is to remind you of the complain we had made of a defective shirt we had bought of your brand. It is absolutely shocking that a brand which charges such high amounts has such an obtuse team for addressing complains. It has been almost three weeks since I had written the mail but have received no reply. You are at least requested to send a reply stating “you have nothing to do with this” and leave it up to me to spoil the brand name of Arrow across India because this is unacceptable and unprofessional. I hope I get a better response this time and my complain is taken seriously or it won’t take me long to defame the so called “Arrow Sport”.

    Thanks and Have a Good Day!!
    Warm Regards,
    Rafi

  3. Dear All,
    I have purchased an Arrow Sport USA shirt from Arrow shop in Mumbai and paid Rs. 2500. There was a defect in the shirt which is not possible to repair. I have sent photos and several mails to their company but have got no response. I want to share this with all of you to avoid being cheated like me. This company is actually an Indian company based in Bangalore and not form USA as the name claims to be. I believe this company is a third grade company which gets it shirts stitched from tailors sitting by the roadside. If it was a big company which had anything to do with good quality products, this shirt would never have passed their quality check procedures. It is my request to all of you please share this mail to your friends to avoid being cheated. These so called big brands should really get the stick and get financial losses so they stop cheating in broad daylight.
    Thanks and Have a Good Day!!
    Warm Regards,
    Rafi