Ask me bazaar – Regarding return the faulty product and refund of my money

Dear Sir/madam,
I have purchased a wireless CCTV camera of Rs.1499.00 for security purpose of my home through online in online shoping site. but i am sorry to say that the item is faulty and not working as per commitment given by the seller. i have contacted and requested the costumer care to replace and refund my money. They have given advise to register a complaint through by generating a complaint ticket and i have do the same. after so much conversation they agreed to refund my money by return the product. And they have given a address to sent the item by courier. I have also done the same by spending Rs. 200.00 by DTDC courier (Proof of courier attached) but the item has returned back to my address due to the receiver refuse to receive the same.
Therefore i am again contacted the costumer care through contact no +914444444444 and this time they have provided a different address to sent the item again. Due to this i feel that i am cheated by the company. So sir i am seriously harassed by the seller. I have attached the entire story in this complaint details. So kindly go through this for more details and requesting you to kindly do the needful to solve my problem and help me to refund my money against the item and courier charges as soon as possible then i will be ever grateful to you..
With Regards,
Sudhansu Sekhar Daspattanaik
Mob- 8280010947

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