BDA – YET TO RECEIVE EMD AMOUNT of 8th Oct Auction

Hi, This is Ambika virupaksha and my userid in BDA auction is ambi123. We paid EMD deposit of 4 Lakhs on 4th October for the auction which ended on 8th October. We did not get the site in bidding and we have not yet recieved the refund after 20 days !!! Not getting any response from eprocurement contacts who asked to contact BDA who are not taking any responsibility. I need the money immediately for a very serious personal helath emergency and this money is required as soon as possible to save a life !!! Please help as soon as possible. Thanks Ambika Virupaksha