bewkoof.com – No action against replacement of product

I have ordered a tshirt from bewkoof.com and the tshirt is not of my size so i need to exchange that tshirt with lower size. However i contacted the custom care number of bewkoof but there was no responce. Also i have mail them the same query. Now the problem is, they say they have 15 day replacement policy. And they dont even reply mails.I want to launch a compalaint against them. Thank you

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