Cake and flowers – Delivered a fake product instead of charging for a different product

Reported By: Sonam Chauhan

Contact information:
Cake and flowers
Roorkee, Uttarakhand

I have ordered a truffle cake and 15 yellow roses bouquet from a online website and paid 1120/- but the product delivered was a pathetic white cream cake and a cheap 50/- bouquet of 4- gerberas flowers. My whole order got changed without information and that too with a cheaper version.
When I raised a complaint to the company initially for 5 days I didn’t got a response from the company and every time I called the customer care (4-5 times) some lady picks up the call and without listening to me properly she hangups the call. When 5 time I called and demanded for a refund and response than a response in the form of a mail came which says that the company will not refund my money back because for the sake of delivery they have delivered something.
This is completely cheating a customer by showing and promising else to the customer and charging high amount on that basis and than delivery a cheaper quality product. I have paid 1120/- for my order and neither I received a truffle cake nor a single rose in the bouquet.
I need your help to punish such fake website so that in future they can’t cheat their customer.
My order number is 224088
Sonam santosh Kumar

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