(Diamond ring) – harrashed by the company

I have booked my order at caratlane. Com for Diamond ring costiong The-17990 after assurance received from caratlane executive that the same will get delivered by 13th April 2016 as I have to gift it to someone special on 14th April. I ordered on 5th of April, after two days when I saw the status online I did not see any movement in the shipment status so I called up customer care on 8th and again I was assured by the Manager Mr. Shaquib that he will ensure 100% the product will be delivered on time so I stopped cancellation. On 9th evening I received a mail from [email protected] ,their interraction I’d that they will not be able to dispatch the product before 21st April. I have ordered product for some special occasion and it was useless to get the product after that so I asked to canceal the product and refund for my money within 24hrs as now I have to buy the product from the market and that requires hard cash which I don’t have in my account. On repeated follow ups and mail I received the confirmation on call as well as on mail from shaquib hissain that the amount will get credited in your account by EOD 12th April. Today is 13th April and they again failed on their commitment.

I am harrashed by the company time and again and in a great mental depression as no one is ready to give the number of any senior of the company.

Name – Manoj Kumar Singh
Number – 7895506139
I’[email protected]

Request you to please look into the matter and so that no one else get tortured and harrashed like me.
I want justice and compensation for what they have done with me.

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