Chenoy Trade Centre (CTC) – Misguiding On a Product

Hello Sir,

I have purchased a Lenovo G585 Laptop from IT STORE, Shop No 5, Ground Floor, Chenoy Trade Centre (CTC), Parklane, Secunderabad-500 003 on 9th September 2013. I needed a laptop for mainly gaming purpose hence asked them to give a good configuration Laptop for gaming. They sold me this Lenovo G585 laptop saying this is very good configuration and recommended for gaming purpose. After I came home and checked the Laptop I found its very slow and serving me no purpose. When I called the customer care I was told that this model that I bought is not at all for gaming and only for normal use. I went to the shop to exchange the laptop but they told the Laptop OS (Windows 8 Original) is already registered on my name and hence they can’t change. Again I called Lenovo customer care to check the details and they informed me that the product which I was mentioning was not registered on anyone’s’ name and warranty of the product also not started yet. After contacting the IT STORE guys they told me to get DOA certificate from Lenovo. I had already filled application for DOA on 13th September 2013 to Lenovo and waiting for the confirmation. As the IT Store has misguided and cheated me regarding the Lenovo G585 Model I want to fill a case against them for misguiding me on the product only to serve their personal benefit. Kindly consider my case and register a consumer complaint against IT STORE. I have the original INVOICE and DOA query report with me. Please do reply me if any other details are needed. Waiting for your reply. Thank You.

Regards,
Susanta Kumar Swain
Wipro Technologies, SEZ Phase II, Survey No 203/1, Manikonda Village, Gachibowli, Landmark: Opp Microsoft Inc Campus Gachibowli, Hyderabad

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