Commercial Bank of Dubai – unauthorized charges

Commercial Bank of Dubai Reviews & Complaints

Reported By: Pjain1108

Contact information:
Commercial Bank of Dubai
Dubai, United Arab Emirates

cbdnow.ae

Commercial Bank of DubaiCBD NOW
#WorstExperience #CBDNOW #CommercialBankofDubai #DigitalBanking #Consumerrights #HiddenCharges

#CBDCustomers .Please be aware and check your each and every transaction very carefully, You may would have been charged but missed to notice, Fortunately, I have noticed the extra amount incorporated in unbilled accumulated transaction.

Escalate the transactions considering top priority, Please keep in mind that we have right to take care of our Money .

Commercial Bank of DubaiCBD NOW
Its really disappointing situation that how Bank Customer Service Employee # Mr. Rehan Rizvi convincing customer to accept the unethical charges and keep on repeating until the customer accepts .

• Is the Banking has dropped down to the such level in Personal Banking .
• Authentication via OTP Received by Bank Channel to Authorize the transaction doesn’t authorize bank to charge a single penny extra against the amount which is authenticated and displayed on the SMS .
• Excuses provided by the bank that Tariff charges are updated and mailed to customer # Pls note its Customer hard earned money – Just sending Updated Tariff doesn’t authorize you to collect money / charges which is undisclosed during the authentication process. “IT IS COMPLETELY UNETHICAL”.
• Be the Bank for customer convenience perspective .
• You can’t get away by simply stating that customer has signed the application and accepted the terms and conditions, For Banks – customer security for each and every transactions Authentication is mandatory like wise customer should authorize to proceed the transaction including the charges with a clear understanding and display on the authentication step # DO NOT TAKE CUSTOMERS AS GRANTED.
• CUSTOMER RESPECT AND TRUST BANKS TO CHANNELIZE THE TRANSACTIONS IN FAVOR OF CUSTOMER NOT IN FAVOR TO CHANNELIZE UNETHICALLY.

Regards
Puneet Jain.

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