– After Sales Warranty Service

Reported By: Deepak Shende

Contact information:

I have purchased my Orbit Infinite grey smart watch on 22 May 2022 it was working good till 9 Aug 2022. Then after I tried contacting Cross beats for the service as the watch was still under warranty period an there is no physical damage to the watch it just does not shows the display from 9 Aug 2022 and finally on 11 Aug 2022.

I mail them as they don’t have any customer service number and the process of watch diagnosis started as they said they will verify the product is not physically damage and will check if it fits in warranty category.

So after successful diagnosis they said yes it falls under warranty and they will replace me watch and the time frame for all the process was 6-7 working days.
Then after they have send me a mail asking for the replacement watch shipping charges of INR 99 I told them that I stay in same city as in Bangalore but they refused and said I cannot go and get my watch I have only option to pay INR 99 for shipping charges and then they will send the watch to my address.

But since I have paid for shipping charges on 26 Aug 2022 they send me another mail on 29 Aug 2022 saying the watch in not in stock and they will provide the replacement as soon as possible and after this mail I have been following up many time and they have stopped responding to my emails and is not providing any status on my smart watch replacement.

It is like now they have my watch they and the amount i have paid for the watch i.e. INR 5949 and also they charged me extra INR 99 for shipping and does not provided it till date today it is 17 Sep 2022 I am being chasing them and not getting any response.

I have all the email chains for the whole process as a proof of incidence with all bills and product service job sheet.


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