De Santosh Residency – Hotel Booking Fraud

De Santosh Residency Reviews & Complaints

Reported By: shashi kumar

Contact information:
De Santosh Residency

I would like to report a fraud case which happened to me on 25th May 2017. This fraud is not from Citrus, its by one of your customer who uses Citrus gateway!

This happened to me on 25th May 2017 while booking a hotel in Ooty. I booked the hotel for 26th to 28th May 2017, 2 nights and 3800 Payment was made. I received E-mail confirmation, SMS confirmation and also the receipt for making the payment. When I reached this hotel and showed all the proofs, it seems to be a fraud. They did not provide me the accommodation for the booking dates in spite of showing all the proofs. Later hotel management claims that an Ex-Manager is using their website and making these frauds.

Later I paid 1800 INR by cash and stayed for a day in the same hotel.
Help on this is much appreciated.

Complete details below.

Hotel Name: De Santosh Residency, ooty
Address: 137/1,, Ettines Road,, Ooty, Tamil Nadu 643001


Contact Number on payment receipt : +91-9994972236
E-Mail Address Involved: [email protected]
POS Transaction Number : 14CPF0000002644
Transaction account number : By debit card- OTGP 714512001555 CitrusP*Booking by HotMumbai
Transaction from my SBI savings account

Please let me know if you require more information on this.

Shashi Kumar.R

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