Deja-Vu Trends (unit of IBS Bespoke Solutions Pvt Ltd) – Non-receipt of mobile phone ordered online, order no 100002242 dated 4/1/2014

I ordered a mobile phone (Samsung Galaxy Grand Quattro), bill no 100002242 dated 4/1/2014. This company promises same day shipment of the product. After three days, I contacted the customer care and they promised to ship the product very soon. From then onward I contacted several times through email and through telephone and every time they are giving the same reply of shipping the product very soon. Yesterday when I called the customer care, the person told the product will be shipped by evening and when today I again called the person is telling “please give us some more time”. Despite so many requests and phone calls, I am getting the same reply. I had written two emails to cancel the order and refund the amount but this also was not done. I will wait till Monday 27/1/2014 and then I will file a complaint in the consumer court in Mumbai where my brother is staying. These people are cheating the consumers thinking people who make online shopping can be fooled easily.

If I found this company “Deja-Vu Trends” a fraud, then certainly I will not spare these people go scot-free . My brother has collected some information about this company and one Mr. Kaustubh Chokshi is director of this company whom I could not contact on phone. I still hope this company is not a fraud company; let me wait till Monday before deciding any further action.

If anyone having such experience with this company, please let me know.

Regards,
Saleemuz Zaman G S

Consumer_complaint_bill

deja_1 deja_2

30 thoughts on “Deja-Vu Trends (unit of IBS Bespoke Solutions Pvt Ltd) – Non-receipt of mobile phone ordered online, order no 100002242 dated 4/1/2014”

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  1. Hi Saleemuz,

    I am also facing same issue. I have placed samsung galaxy grand quatrro mobile on 06/jan/2014. They said They ship the item on same day. I have called after 3 days they said they will ship it soon and again I called them after 2 days they monday they would ship the item but I have not get the product and they have been saying we will ship it soon and not shipping the item and either cancelling the order. Please help me…

    Order number : 10002500

    Thanks & Regards,
    Balakrishna

    1. Dejavutrends is fooling almost 200 customers daily.(Calculated according to order number data we revived from other buyers.) They are not even scared by threats of police complaints or consumer court because people are trying individually. Pressure can only be put if we unite. Many of us have united to get the refund. If you are also facing the same issue you can also unite on https://www.facebook.com/pages/Dejavu-Trends-Scam/1492991157587425

      You can contact us directly at webblogservice@gmail.com . I am also one of their customer (I buyed a phone from them worth 10k order number 100012359)

      We should not only fight for our refund but also for compensation for delay in sending the product / refund and Mental torture cause to us and for wasting our precious time.

      The owner of company Dr. Kaustubh Chokshi was associated with a major fraud in 2010 and he was arrested in that connection as well, for duping 1000 investors 3.14 crore rupees. So this is not his first time.
      http://www.hindustantimes.com/india-news/mumbai/fraud-at-it-firm-7-held/article1-462905.aspx

  2. Same here…ordered galaxy core..since a week no proper confirmation…only “tarik pe tarik”..i doubt them as they are pricing astonishingly lower rates as compared to other online companies..

  3. I am too facing the same issue. I had ordered a WD My Passport 1TB External Harddrive on 10th Jan 2014. Today after 17 days have passed, my order status yet shows “Processing”. Talking/mailing to their executives has been of no help. They do not pick up the phone or reply to my mails. If by any luck a support Executive picks up the the phone, then all the do is give a standard reply “Sir, your order will be dispatched tomorrow”.

    I’ve attached the scrrenshot of the written transcript happened between me and their support. I was told by their Heads of Support (Ms. Trishna) That they’ll send a Seagate backup plus on Saturday as a replacement as WD My Passport is not in stock. But today when I called to their office, they said Seagate is out of stock too. Trisnha was unavailable to answer my call. This implies that their departmental head person also has no responsibility.

    Now even I have started to think that dejavutrends is a fraud company created to launder peoples money.

  4. beware of https://dejavutrends.com/ . They are frauds. The site is opened to launder innocent people money. If you purchase something from them then forget about your money. They will not

    ship your products. The owner of the site Kaustubh Chokshi is a criminal him self. He is involved in various heists in the past. Please share this news among your facebook friends to

    create awareness against this fraud website. Please trend this hash tag #dejavutrendscheating on twitter and facebook and Spread the news if you don’t want your loved ones to loose valuable money.

  5. Hello Friends,

    I am also facing the same problem
    i had ordered for samsung s duos II on 13th of January,
    My order no is : 100003748
    and i did not get my product till now…….

    all the time they say just one thing……… please wait….. keep patience

    now its really out of my controll…….

    Now i am being very irratated with them,.

    If there is something to make it happen in my favour please let me know.

  6. i have order a lenovo laptop via order no. 100004553 on 17/01/14 but till date i am getting same reply… we have ordered your product on priority base….but in website it is still showing “in stock”….

    so it means they are fraud….

    so please dont purchase anything from this website….

    they have also paid reviews on mouthshut.com saying that getting product on next day….so beware of that also.

  7. Hi I m Prashant Trivedi from Delhi. I ordered the xperia c black mobile phone on dejavutrends on 14 th feb 2014 I received my shipment on 20th feb 2014 through dtdc after opening the packing from dejavutrends i found that the orignal mobile packing was alredy open badly after checking the mobile i found the big dent on the back speaker(metal) which is looking very bad & mobile is looking used.
    Also have removed the free head phone sticker from the mobile box which is supposed to be provided by them.. After contacting the customer care person on phone.. he is saying we cant do any thing & u have to go to sony service center for this.. over all worst online shopping experience..
    I will update later if i get the replacement..

  8. Hi Guys!

    Thanks for your great help! actually I ordered 14 Acer Laptops and rate was the lowest. But I did not take risk to pay them online as it was huge money.

    When I called customer executive they said its new co so they are selling products at lower rate. Thank god I am saved this time.

  9. I am also victim of Deja-vu trends. I am placed order a month ago still product not delivered. When ever i send e-mail to customer care then the reply will be same alway “please provide us a week”, so far it has been passed 3 weeks. It appears to be this company is a fraud. I am tired of sending e-mail to customer care. One should not buy any products on-line without knowing the company / website details.
    Lets spread this news in facebook.

  10. This is fraud a Company, Please don’t purchase anything from this website, the are making fool to people. I booked a HP BACKPACK worth Rs. 595/- on 13/2/2014 for which I have paid online through debit card, now still today on 01-03-2014 they have not delivered the product. after calling so many times they don’t picking their customer care no. 180030001177. on replying my mail they are saying

    “Due to the ongoing sale and our Lowest price guarantee, We have received an overwhelming response on our website. We were facing a backlog on a few products and hence products were not dispatched as per expectations.
    However our backlogs are now in the process of being cleared. We have kept your order on high priority and hopefully it is going to be shipped as soon as possible.

    This product is available in their website but they are saying shortage of product, I think we have lost our money by this fraud website. I am planning to give a written complaint to police about this fraud website. and also want to suggest people that please don’t purchase anything from this type of new website always purchase product from trusted shopping website only

  11. I think this is fraud company.

    Even I also purchased 6000 worth Sony speakers.
    Its already 1 month over, till today they says, they will be shipping the product.
    As Rahul says they are replaying same.

    Please help me : hello1434@gmail.com

  12. Hi Friends,

    I purchased two mobile phone worth Rs.6000/- from http://dejavutrends.com/ on 10th Feb 2014 and still they have the same standard excuse of offers, facing backlog, will be shipped this week. its 4th Mar 2014 today and I again called to hear something positive. Customer care executives are really funny who have guts to reply the same standard statements every time and to every one. I shouted loud, humiliated them over the phone but in response they said, ” WE ARE NOT FRAUD SIR. PEOPLE ONLY COMMENT NEGATIVE FOR US BUT AFTER RECEIVING THE PRODUCT THEY DON’T GIVE POSITIVE FEEDBACK”.
    If we all can be one and move ahead with a proper police complain then I guess I would be helpful.

  13. I am facing the same issue with dejavutrends. Did anyone got it resolved. Its been 2 months since i have ordered a mobile phone. Looks like there are lot of people who are being troubled by this so called Director Kaustub chokshi. We need to take some action before he and his company fools many other people. I am planning on lodging a cyber police complaint from Hyderabad.

  14. I had ordered a pen drive on 15th February and have not received the goods till date. I am getting the same reply as others are getting. Nobody picks up the phone in their helpline number. They are cheat and fraud. Te only way to stop this company from cheating the people is to complain to the Economic Offences Wing.

  15. Customer Support
    Deja-Vu Trends Division,
    IBS Bespoke Solutions Private Limited

    I have not reciced my order number 100014588
    Merchant Website : dejavutrends.com
    Date : 2014-03-03 11:37:10
    Merchant Refer

  16. I have booked a HP printer on 16 Feb 2014 and more than a month exactly same responses.
    Your Shipment #100003963 for Order #100008426

    I shall put a police complain in my area police station and I know many are going to that whom I know here and around my place.

  17. Hi Brothers,

    I am also victim of this dejavu….very frustrated….i order one product on March 11, 2014…but still i hae not yet received teh product,,when i make a call to customer care, they r not picking the call also…if i send mail also , no reply………….very very frustrated………how we can fight with that kind of people…we should hang them on the road…bullshit guys…we should kill that type of people who cheats public…….

    1. Dejavutrends is fooling almost 200 customers daily.(Calculated according to order number data we revived from other buyers.) They are not even scared by threats of police complaints or consumer court because people are trying individually. Pressure can only be put if we unite. Many of us have united to get the refund. If you are also facing the same issue you can also unite on https://www.facebook.com/pages/Dejavu-Trends-Scam/1492991157587425

      You can contact us directly at webblogservice@gmail.com . I am also one of their customer (I buyed a phone from them worth 10k order number 100012359)

      We should not only fight for our refund but also for compensation for delay in sending the product / refund and Mental torture cause to us and for wasting our precious time.

      The owner of company Dr. Kaustubh Chokshi was associated with a major fraud in 2010 and he was arrested in that connection as well, for duping 1000 investors 3.14 crore rupees. So this is not his first time.
      http://www.hindustantimes.com/india-news/mumbai/fraud-at-it-firm-7-held/article1-462905.aspx

  18. another victim

    Call EBS.in payment gateway AND your credit card issuing bank to get a quick refund risk@ebs.in / 0446663333
    They have already received a lot of complaints on this FRAUD merchant.
    Many people are victims of this fraudulent website.

  19. Hi ,

    I am surendranath onemore victim of Deja-Vu Trends, i ordered 8 GB Memory card my Invoice #100005818 for Order #100017979 ordered on march 15th i still did not receive the product and the phone number thay gave 1800 3000 1177 no one is answering. I have snet almost 6 emails they are fooling me around. they gave a support link and with out resolving the issue they even closed it. http://support.dejavutrends.com/support/view.php?t=360607&e=surendranath.chowdaryk@gmail.com&a=35607ed3167cb1c99cc447130507424d

  20. Has anybody received their consignment. or had anybody registered a Police Complaint. what was the outcome. Please comment. I got to understand that these companies are duping the public big time, though in small amounts. but at last these companies are making big money. Same is teh situation is with me also, ordered WD Passport Ultra 2.5 inch 1 TB External Hard Drive(Black) on March 4, 2014. which has not been received till date.

  21. Ankit Agarwal

    I had made a online transaction of Rs.19411 on http://www.dejavutrends.com for samsung galaxy grand2 on 27/02/2014. as per the Terms and conditions mentioned on their websire a costumer can cancel the order anytime prior to dispatch of the articla and ask for a full refund. i had cancelled the transaction in march 2014 and asked for a refund. they had send me a confirmation regarding cancillation and refund on march 21 2014 stating that the refund will tame maximum 10 days to reflect in my credit card account but till date no refund. kindly help me to get the refund order no: 100013489 https://dejavutrends.com/customer/account/login/