DEWAR’S GARAGE LTD – Breach of Agreement

I had booked one Maruti Suzuki Swift LXi on the 30th October, 2013 and exchanged my then existing car for it in the Exchange Mela conducted in the Girish Park. I got my car delivered (in my wife’s name: Lopamudra Modak) on the 26th Nov, 2013 (Invoice No. VSL13000384 dated 22.11.2013). True value executives in the mela promised me free accessories worth Rs.3000 which, among other things included one reverse parking sensor. I was denied the accessory and was offered with a completely different basket of gifts which I refused to accept as a token of protest. I thing that is the first breach of agreement that you have done. Second, your salesman at the Topsia outlet pretended to tell me that he had done me a favour by reducing insurance premium by approximately Rs.3500 and then when he had shown me the detailed accounts of my payments he added Rs.3500 to the offered on road car price. I got shocked in seeing that he kept on pretending that this was right. This is something I could not digest. I did not fight with him but tole him that this is some simple arithmatic trick that even the fraudest of the frauds will think twice before doing. Third, I booked my car on the 30.10.13 in order to get the benefit of Rs.20000 exchange bonus and gold voucher worth Rs, 3000 that was being offered at the time of booking. On the deliver date I have come to know I am getting Rs.18000 and not getting that gold voucher for some unknown reason. I am taking it seriously as a breach of agreement. There are many other issues relating to your True value executives who promised many things relating to foreclosure of my old car loan and at the end did everything to my inconvenience. I was a brand loyal customer of Maruti and your dealership and have recommended many people about you and they have already bought a few cars from you. Now I am feeling laid down like anything and feeling absolutely demoralised and let down. This needs immediate action.

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