easygotrip.com – Refund against rejected bookings

I booked return air tickets from Delhi to Mumbai from EasyGoTrip.com on 24 September 2013 (Booking Ref Number ET15080). The payment of Rs 12924 was made through my VISA credit card to JC Travels which is an associated travel agent for easy go trip. I got an email from JC travels on 24 Sep itself that my tickets could not be booked due to unavailability. However, the money was already deducted from my credit card account. I asked them to refund the amount and send me the refund transaction details over email. Since 24 Sep 2013, I have made countless follow ups over phone, even sent multiple emails to their support centre. I have not gotten any response about my refund amount. They are not even providing me the refund transaction details. Most of the time no one is available in their refunds department and keep procastinating the things, It has already been more than 15 days since I asked them to refund the amount and I have not even got any details. Kindly look into it.

5 thoughts on “easygotrip.com – Refund against rejected bookings”

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    1. Same issue. they are not refunding the money. They are displaying low fare on their website. but after u book ticket, they will say that fare is changed and they will ask book some other ticket without refunding the amount.
      they are not refunding the amount. very poor response from easy go trip officials. they are cheating. the people.

      1. SAME ISSUE WITH ME.
        MY BOOKING NO ET29776 DT 27.5.2014 FROM DELHI TO BANGALORE RS.8136/- WAS REJECTED BY THEM AFTER TAKING THE MONEY THR’ MY DEBIT CARD.THE REJECTION
        REFUND NO.A227 TILL TODAY THERE IS NO ACK FOR MY MAIL AND NO RESPONSE
        FROM THEIR CALL CENTRE ALSO.THEY HAVE BANNED ME FROM ON LINE CHATTING ALSO.LOOK INTO THE MATTER

  1. I am also facing the same problem. we booked air ticket from delhi to chennai which was cancelled due to fare change… these people never tell about the fare change before booking and they wantedly call us after our amount is credited to their account for cancellation…Please dont ever book any ticket with them…your money will be locked and we must be behind them thro phone and emails which will remain unresponded.. Please suggest any action that cud be taken upon these websites for cheating customers like this..

  2. Gaurav maheshwari

    Easygotrip.com is one of the no 1 fake company for booking ticket, I request to all please go to consumer court of file a fir at police station, against easygotrip.