eZone – eZONE IS CHEATING PEOPLE

I HAVE BOUGHT A 42 INCH LG LED TV (MODEL NO.- 42 LA 6910) FROM EZONE, HOMETOWN, KOLKATA ON DTD. 15-08-2013. BEFORE BUYING I HAVE SEARCH INTERNET FOR THE PRICE AND FOUND 78K IN INFIBEAM.COM. BUT I HAVE SEEN THAT IN THE STORE THE PRICE IS QUITE HIGH ( RS.83690 AFTER DISCOUNT). SO I ASKED THE SALES PERSON AND HE AGREED TO PROVIDE ME A GIFT ITEM FROM THEIR STORE. I MADE A CHOICE OF A SANDWICH MAKER OF BAJAJ MAKE (MODEL NO. -BAJAJ PLATINI PX 41 T SANDWICH TOASTER). BUT WHEN I RECEIVED THE BILL THE SAME HAS BEEN CHANGED TO PHILIPS TOASTER HD 4168 AND THEY TOLD ME BOTH ITEMS(TV AND THE TOASTER) WILL SEND TO MY HOME WITHIN TWO DAYS. I HAVE RECEIVED THE TV ON DTD. 17-08-2013 BUT THE TOASTER WAS NOT IN THAT DELIVERY. SO I CALLED THE SALES PERSON AGAIN AND HE TOLD ME TO GO THEIR SHOP AND COLLECT THE ITEM. SO TODAY I HAVE VISITED THEIR SHOP AND NOW THEY ARE TELLING ME THAT THE ITEM HAS BEEN GIVEN TO OTHER PERSON AND I WILL RECEIVED THE ITEM WITHIN ANOTHER 4 OR 5 DAYS. SO I ASKED THEM TO CHANGE THE ITEM AS I HAVE SELECTED THE SANDWICH MAKER NOT THE TOASTER. THEY DENIED AND NOT READY TO PROVIDE ME THE ITEM. NOW MY COMPLAIN IS, AS PER CONSUMER RIGHT ACT I HAVE THE RIGHT TO CHOOSE MY PRODUCT, SO HOW CAN THEY DENIED TO CHANGE THE SAME? ALSO HOW CAN THEY PASSED MY ITEM TO OTHER PEOPLE?

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