Fala Holidays – service by Fala is pathetic

Reported By: Shilpa C

Contact information:
Fala Holidays

I don’t normally publish reviews, but I am doing so right now because I don’t want others to experience the same issues or frustrations that we had despite paying money.
They are very kind and helpful up until the point where they get payment. After that, when you call to use the services, they stop picking up the phone and stop booking hotels according to your needs and schedule.
I’ve reserved vacation packages from other service providers, but Fala’s service is appalling.
After three years, I have yet to receive even one of the additional services they first promised (could not even get a movie tickets on time as they promised so can imagine about the hotel booking). It’s extremely aggravating when the agency asks us to acquire confirmation from Fala for every single little thing for which Fala is unresponsive when we phone them to book hotels because they lead us to different companies and they never react. We call Fala and this agency every time we book a vacation now, feel annoyed, and ultimately cancel our trip. Using this service has annoyed us enough that we are ready to start organising a trip.

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