Fastrack – water resistant watch- Not a water resistant

Respected Sir,

I bought a fastrack watch from their direct outlet on 21/06/2013. And after two weeks I found that I can’t use it on a raining condition even in a swimming pool, the water is getting inside of the watch.

When I contacted with the service center and they did clean the watch but I understand that I cant use the watch any more in these situations. And the same issue happened again. When I bought this watch I understand that the watch is water resistant and I can use the same this, even 50M depth of water. A specification is on undercover of the watch about mentioning the water resistant.

At this point I wrote a complaint mail at Titan support team on 31st August. And they give a reply like will investigate. Mean time I wrote many mails to get an update but they are not giving me a response. I expected a much higher level quality product from Fastrack Company, and I am quite disappointed.

I want to replace the product immediately with a new one, and I expect an exchange as the product is within warranty.

Details of Items and customer.
Product : Fastrack Watch
Variant Number : NC3067SL02
Loyalty Number : 700007169399
Original cost of product : RS 2795
Price I paid : RS 1955 [I bought this product when there was 30% discount offer giving by Fastrack company]

Name : Sarath Raveendran
State : Kerala District : Ernakulam/Kochi
Palazhy House, Pulluvazhy P.O, Perumbavoor
Contact Number : 9496340095

I want to register a legal complaint against this issue. How I can move forward with his complaint. Please let me know. Thank you

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  1. Titan Social Care

    Dear Sarath Raveendran,

    Steve here from the Customer Relations team. Always here to help!

    Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

    We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.