First Gulf Bank [FGB] – Insurance on Credit Card without my approval

First Gulf Bank [FGB] Reviews & Complaints

Reported By: Fathima Shahul

Contact information:
First Gulf Bank [FGB]
Dubai, United Arab Emirates

Complaint Number: SR 9978681

Dear all,

This is regarding my complaint upon an Insurance implied upon me through my credit. I got a phone call, which the sales guy started his conversation about the merging of the FGB bank to FAB. And in between he mentioned about an insurance plan, asking my details and my husband’s name. I replied and listened to his call until he hangs up. After one or two days I received an insurance certificate from RSA that I was subscribed to some plans and they are deducting 972 AED from the card. How is this possible without my confirmation or and request number. I didn’t receive any kind of SMS which FGB is having..Every time if there is a transaction.. And who give permission to activate an Insurance plan without my signature over the phone. This is totally unacceptable. Thus I made a complaint through telephone (The Complaint number is mentioned above). Till now I didn’t receive any information regarding the cancellation and refund, despite calling the customer service over than 5 times. If this is not happening I will be forced to complain to Central Bank. Kindly look into this issue and do the cancellation of my insurance and refund the amount this month itself.

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