Flipkart – False statement

Reported By: Yarala Saikiran

Contact information:
Flipkart Hyderabad

Dear sir/madam, myself yarala Saikiran and my registered mobile number in flipkart is 9975055045.. I purchased a product through flipkart using flipkart paylater in last year sep 30th 2017 crok led headlight and I did refund due to size issue and raise a refund request within 10 days refund policy they cancelled my request and again I call to customer care with in policy and raised request from their side, again it got cancelled. I did continuously call for 1 month and also I’m getting calls from flipkart pay later that ur amount is pending u need to pay otherwise we will put a case on u.. I explained them that whatever I did refund request that is under policy and flipkart not accepting my request that is your problem, also I said that total amount pending was around 2187 and I said to pay later team that whatever issue going in certain product I will not pay amount because ur company not taking any action related to my refund request so give me a partial refund option so that I can pay amount. But they denied for partial amount. Whatever problems I faced through flipkart that was very bad and they don’t even care about customer values and after one month I got a mail in October that sir ur refund request is out of policy for that we can’t do anything. But. Whatever I done that was under policy.. Then after raising many complaints flipkart accepted my refund in November month that too after 3 months of purchase. Now it’s been around 15-20 complaints I raised about false statement given by mail and verbally by your employees and also asked for my remaining 1700rs waive off because at that time I supposed to consider that I was not done in refund policy then my product amount worth 449rs was loss to me but giving false statements by company so i myself raised a complaint that ur company need to pay my remaining pay later amount of 1700rs and that is for ur mistake and consider it as penalty from my side. It’s been 6 months till now no resolution on such complaints they just returned 449 rs money after 3 months. I really please u take necessary action on flipkart and help me. Im having all the proofs and data.

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