Goibibo – Flight Refund not received though it is Covid19 issue – Booking id GOFLDMTMOB1ABD7163350364

Reported By: Banashree Mazumdar

Contact information:
Goibibo Kolkata

The flight was for my Mother-in-law’s medical operation in AIMS New Delhi
Hospital on 10th November 2021. As per her Doctor instructions I changed the
date to 10th March 2022 as she was unable to travel back then. But she died on 14th
January 2022 due to Covid19 issue. I have submitted all the scanned documents
including Municipal Death Certificate, Covid19 positive certificate from KPC Hospital,
Jadavpur Kolkata and all the POA and POI ids still till date my refund for Covid19 issue as stated
in their Goibibo App that full refund will given if Covid19 positive and if the
passenger has died has not been processed. Provide the refund as my Mother-in-law has died on 14th January 2022 and there
is no point to take the flight. And I have raised till now 9 request id’s but nothing
has been done. I want full refund of the full ticket. Rs. 10456/- in total. The issue that I have experienced was: The flight was for my Mother-in-law’s medical operation in
AIMS New Delhi Hospital on 10th November 2021. As per her Doctor instructions I changed the date
to 10th March 2022 as she was unable to travel. But she died on 14th January 2022 due to Covid19
issue. I have submitted all the scanned documents including Death Certificate, Covid19 positive
certificate from KPC Hospital, Jadavpur Kolkata and all the ids still till date my refund for Covid19
issue as stated in their Goibibo App that full refund will given if Covid19 positive and if the passenger
has died has not been processed. I am attaching all the documents for your reference.
It occurred on: 14/01/2022
Provide the refund as my Mother-in-law has died on 14th January 2022 and there is no point to take
the flight. And I have raised till now 9 request id’s but nothing has been done. I want full refund of the
full ticket. Rs. 10456/- in total.
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