Gotogate – The travel agent changed our confirmed flight day and hour without asking for our confirmation.

Reported By: lilian lehrer

Contact information:
Gotogate Do not know
gotogate.co.uk

Gotogate as travel agent confirmed our flight ticket from Osaka to Noumea on Monday 27 April 2020 and return on 04 May 2020. From Osaka we planed to fly home to Israel.
We planned our holiday with friends for 10 days in Noumea – New Caledonia
Booking no. VW6HR6.
Just by chance we found out one month later that our departure flight has been changed to Tokyo (in stead of Osaka) .
We are trying for the last month to cancel the flights and get the due refund (the tickets are payed).
The company is sending automatic replies – does not apologize – does not send refund – does not answer any phone call.
We are a couple 74 years old and never been treated so badly.
Regards, Lililian Lehrer & Ady Lehrer

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