Grofers India – Price difference in item received

Grofers India Reviews & Complaints

Reported By: Vishal shrivastava

Contact information:
Grofers India

Grofers is an Indian on-demand online grocery delivery service which has its own android app. I ordered some vegetables using the app on prepaid basis. My initial order was from Garden fresh sector 120 where cost of 1 kg green peas is rs 180 while i got my product from Anaazmandi Salarpur where cost of 250 g is rs 8 which makes it rs 32 for 1 kg. The quality of the product i received is very poor. I registered a complaint in GROFERS but they are unwilling to return the product or reimburse me the difference of the price between the two merchants. They keep repeating that I ordered from the latter merchant even when I sent them the screenshots proving that I in fact ordered from the other merchant. Attached is the scrrenshots of Grofers app which shows I purchased from Garden fresh 120 sector and the difference of the product from the two merchants, and the mail which I received from Grofers after registering a complain denying that I purchased from Garden fresh even after attaching the same screenshots.

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