GTPL Hathway – BROADBAND

Reported By: PRIYANK PATEL

Contact information:
GTPL Hathway
AHMEDABAD, GUJARAT

We had faced issues in Broadband connection from 16.01.2021 & complain online to customer care with complain ref. no. of: 8051760 at date 16.01.2021.
They had not solved issues till 21.01.2021.
We called to their sales person about issues due to no contact detail of service engineers.
We had called approx 80-90 times to their service co-ordinator as well as service team manager. But not received a single call.
We had send whatsapp message to co-ordinator , they seen message but not a single replied.

Internet is necessary part in our IT & Automation development business.
Due to this issues we have to use low speed mobile internet as well as rented broadband at other office.

We had mail for reimburse but they are not ready to give any refund.
But we need refund of 25,000.00 INR for this issues.

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