Kasauli Castle Resort – Misbehavior and No Invoices

We, a group of four families checked into this resort in Kasauli, Himachal Pradesh on 18th May, 2011 .

No Id’s were checked, No registers were signed etc. We were told not to worry and relax.

Next day full payment was asked for, which we paid.

On the evening of 19th, the owners and managers of the resort, under the influence of alchohol, misbehaved with us and our families, physically assaulted our accomplice.

On the morning of 20th when we wanted to check out (one day earlier than what we had booked and paid for) and asked for a refund for the third night – it was bluntly refused in the name of policy.

Moreover, no invoices were issued and the reception staff bluntly told us that our check in has not been registered. This is really making mockery of all applicable laws in our country.

kasaulicastle

8 thoughts on “Kasauli Castle Resort – Misbehavior and No Invoices”

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  1. abhishek_nambiar

    Hotel kasauli castle …Average hotel….
    I have been to kasauli earlier also, but this time i thought of staying at kasauli castle for a change.. This hotel first of all is not at a good loaction.. there is no view, nothing at all.. all the pictures in the hotel site are quite cleverly done!! Rooms are rather small.. i opted for the super deluxe one with garden.. but the room was very basic & no view from the garden as well.. Food was ok but served very late!! We generally eat dinner, breakfast on time.. ie. dinner at 8-8:30.. but here they served not before 9-9:30…
    Overall i would say that stay here only when u cannot afford Baikunth or kasauli resort!!

  2. charudattadedhe

    Extremely expensive hotel considering the room quality, size and service at restaurant, even after booking Super Deluxe room. Food too is expensive. Not worth staying. After venturing, found many hotels better than Kasauli Castle at much resonable rate. Travelers stay away from this.

  3. We stayed in the hotel in Aug 2012. The hotel rooms had a balcony which was lovely but the bed was bad.
    Though the rooms were spacious but still the ultimately what matters is if you are able to sleep well. We took the room on the second floor which was good as the room was big.
    The breakfast was better than you expect in small hill station.

  4. My husband and I stayed in the luxury room, however, did not find anything luxurious about it. It was a very ordinary room, just bigger that the rest I suppose. There was no hair dryer in the bathroom. Cupboard was very old and worn. Furthermore, the breakfast was very disappointing. Nothing seemed fresh. On the first day even though we went half an hour before the last order of breakfast, they had run out of wadas. Also, the table cloths were stinking. My husband and I could not eat in their because of the smell, so for two meals we chose to stand/sit out and eat.

    Dinner was not bad.

    The staff is very courteous and helpful. The location is good.

    Overall, it was really overpriced. We have stayed in way better rooms for less.

  5. i stayed there last year, not up-to the mark, the pictures on website are clicked with cleverness, not having any sight view.
    The amount they charge against the service they provide is unacceptable, pretty expensive, in lower price we could have a better place to stay.

  6. i have attended their new year party twice in row, and that is awesome, i suggest you guys must attend their new year party this year

  7. YEAH , RIGHT. I HAVE VISITED THIS PLACE .. AND IT HAS NOTHING SO EXTRA FROM OTHER HOTELS LEAVING ITS EXPENSIVE THAN OTHERS.
    ABOUT NEW YEAR PARTY I DON’T KNOW AS I HAD NOT ATTENDED ONE.